Applications are now open for the Graduate Software Engineer Omnichannel CX Program. This specialized development track provides newly qualified master degree graduates with the advanced training and hands on experience needed to thrive as an elite customer experience software engineer.
By offering a highly competitive starting salary package, fully funded platform certifications, and the flexibility of fully remote work, the developing professional services practice ensures that successful candidates can focus completely on mastering real time communications, conversational artificial intelligence, and API integrations without experiencing financial pressure.
Graduate Software Engineer CX Program Summary Table
| Detail | Value |
|---|---|
| Host Organization | Ellison Coast |
| Target Audience | Recent Master Degree Graduates in Software Development |
| Primary Benefit | Fully Funded Genesys Cloud Certifications and Salary Growth |
| Program Type | Full Time Fully Remote Software Engineering Placement |
| Technical Focus | Omnichannel Contact Center Integration and Conversational AI |
| Work Location | United Kingdom Remote GBR |
| Salary Range | 27000 Pounds to 35000 Pounds Per Year |
| Application Deadline | Ongoing |
About the 2026 Ellison Coast Graduate Software Engineer Program
The Graduate Software Engineer Omnichannel CX Program gives you a real head start in your technology career. When you join, you are not just getting an ordinary entry level job, but a full learning experience where top tier cloud integration engineers and enterprise systems architects teach you real software engineering and system validation skills. The program aims to bridge the gap between heavy academic computing theories and practical enterprise application, giving ambitious graduates direct access to active portfolios delivering mission critical integrated solutions on behalf of household brands and Fortune 500 companies.
As a graduate software engineer, you will work as a fully remote member of a rapidly developing professional services practice centered on customer experience and employee experience management. Your training will encompass a wide range of platforms and technologies, including Genesys Cloud CX, major CRM platforms (such as Salesforce, ServiceNow, and Microsoft Dynamics), and modern ERP systems. You will learn to configure enhanced dialogue flows, build custom data integrations via data actions, and write clean, scalable code in Python, Kotlin, and JavaScript, preparing you to lead complex digital transformations on a global stage.
Why this Program Boosts Your Future Career
Conducting your early professional development under this highly respected scheme is a powerful way to accelerate your standing as a future cloud architect or enterprise systems director. Unlike standard support desk roles, this specialized engineering pathway positions you at the very center of cloud systems integration and telecom automation networks.
You will regularly collaborate with leading global organizations and experienced mentors, learning how to configure security information platforms, manage software vulnerabilities, and protect high value digital assets. These outstanding technical credentials are in extreme demand worldwide and will immediately qualify your enterprise for lucrative careers in digital transformation consulting, customer experience management, and global cloud consulting fields.
Benefits of the 2026 Ellison Coast Graduate Software Engineer Program
- • Highly competitive salary progression starting at 27000 Pounds during the initial 6 month probationary period
- • Guaranteed salary increase to 30000 Pounds per year upon successful completion of your professional accreditation
- • Continued merit based salary reviews and structured progression up to 35000 Pounds per year and beyond
- • Fully funded, comprehensive training and official Genesys Certified Professional (GCP) accreditation pathways
- • Invaluable hands on experience designing and implementing advanced AI driven dialogue flows and digital bot flows
- • Absolute remote working flexibility, allowing you to operate comfortably from any home office location in the United Kingdom
- • One on one professional mentorship and direct guidance from senior technical platform delivery leads
- • High value technical exposure to REST APIs, SDKs, JSON, and complex third party enterprise integrations
Key Areas of Responsibility
Selected Graduate Software Engineers will lead critical configuration, development, and testing operations:
1. Cloud Systems Integration and Configuration
- • Implement advanced integrated solutions on the global Genesys Cloud CX Contact Center as a Service platform
- • Assist technical platform delivery leads on deep configuration, software testing, and system acceptance testing
- • Configure custom dialogue flows for voice and digital conversations, including inbound and outbound in queue logic
2. Software Development and Coding
- • Design, develop, analyze, and maintain existing software applications, customizations, and enhanced architect flow logic
- • Design highly scalable, testable code using industry best practices in SDLC and CI/CD frameworks
- • Extend cloud platform capabilities using official API schemas, SDKs, and custom interface contracts over REST and JSON
- • Write clean, efficient, and effective code in Python, JavaScript, Node.js, and Kotlin based on provided client specifications
3. Conversational AI and Bot Design
- • Design and implement sophisticated artificial intelligence driven dialogue flows and interactive voice response systems
- • Develop digital bot flows across diverse channels including webchat, web messenger, SMS, and popular social messaging APIs
- • Troubleshooting, debugging, upgrading, and modifying mission critical software integrations in a responsible manner
Eligibility and Requirements for the 2026 Ellison Coast Graduate Software Engineer Program
- Academic Background: Must be a recently qualified graduate holding at least a Master degree in Software Development, Software Engineering, or a closely related software coding and integration centric discipline
- Technical Foundations: Academically proven software development projects executed at university, with a strong bias toward JavaScript, Python, or other popular coding languages
- Tools Familiarity: Foundational exposure to CI/CD pipelines, GitHub, modern IDEs, Software Development Lifecycle, APIs, JSON, and RESTful interface contracts
- Systems Understanding: General knowledge of hardware and software building blocks, operating systems, security, availability, and fail over systems (including Windows, Linux, and cloud compute infrastructures)
- Personal Attributes: Strong ability to document and present technical solutions to stakeholders, excellent personal presentation skills, and the capacity to operate under tight deadlines
- Working Setup: Full capability and self motivation to work effectively as a fully remote member of a developing professional practice
Five Phases of the Application Process for the 2026 Ellison Coast Graduate Software Engineer Program
Phase 1: Qualification Check and Document Assembly
- • Confirm that you hold a recently completed Master degree in software development or software engineering.
- • Verify your academic coding project history, focusing on your JavaScript and Python portfolios.
- • Secure certified digital copies of your university graduation certificates, academic transcripts, and references.
- • Confirm that you possess a quiet home office workspace and a highly stable internet connection.
- • Scan all your academic credentials clearly and save them as separate, high resolution PDF files.
Phase 2: CV Formatting and Portfolio Customization
- • Update your curriculum vitae to highlight your academic coding projects, API integrations, and database designs.
- • Ensure your resume is formatted cleanly, kept strictly to a maximum of two pages, and is completely free of errors.
- • Draft a personalized cover letter explaining your passionate interest in omnichannel communications and conversational AI.
- • Detail in your cover letter how your academic projects demonstrate your technical problem solving capabilities.
- • Save both your updated curriculum vitae and cover letter as separate clean PDF documents.
Phase 3: Navigating the Application Submission
- • Prepare a professional and polite email application to be sent directly to the recruiting department.
- • Ensure your email subject line clearly states “Graduate Software Engineer Application” followed by your full name.
- • Compose a brief, well structured introductory pitch in the main body of your email to showcase your qualifications.
- • Open your drafts folder to verify that your email layout is clean, professional, and ready for attachment.
- • Avoid using any hand written notes or incomplete contact records in your application package.
Phase 4: Document Attachment and Quality Verification
- • Attach your customized curriculum vitae, personalized cover letter, and university transcripts to your email.
- • Review your attached PDF files to ensure they open smoothly, are complete, and are highly readable.
- • Double check that your email body explicitly highlights your master degree qualification and coding background.
- • Confirm that the recipient address is spelled correctly and matches the official recruitment contact details.
- • Save a copy of your email draft before proceeding to the final sending stage.
Phase 5: Submission and Assessment Monitoring
- • Send your finalized application package during official daytime business hours to maximize recruitment visibility.
- • Monitor your registered email address daily, checking your spam and updates folders for testing invites.
- • Practice describing your past university software projects and scripting logic using the STAR technique.
- • Prepare for potential quantitative reasoning tests, cognitive assessments, and virtual interview panels.
- • Await the final selection decision, which is followed by remote onboarding, laptop setup, and training schedule details.
Common Mistakes to Avoid
Many exceptional graduates miss out on prestigious remote careers due to simple, easily avoided errors during the application process. Keep these tips in mind to protect your application:
- • Applying Without a Master Degree: This specific program has a strict prerequisite. If you do not hold a Master degree in software development or software engineering, your application will be automatically rejected.
- • Leaving the Email Body Blank: Sending a blank email with raw attachments appears highly unprofessional. Always write a brief, well structured introductory pitch in your email body to make a strong first impression.
- • Ignoring the Certifications Prerequisite: The salary increase to 30000 Pounds is subject to completing the Genesys Certified Professional accreditation during your probation. Neglecting your study modules will impact your salary growth.
- • Submitting a Generic Generalist CV: Your resume must be tailored specifically to software coding, API integration, and database systems. Generic IT support resumes that do not highlight your coding projects will be set aside.
Deadline: Ongoing
Frequently Asked Questions (FAQ) About the Graduate Software Engineer CX Program
Q1: What is the academic qualification required to apply for this program? A1: Candidates must hold at least a Master degree in Software Development, Software Engineering, or a related software coding and integration centric discipline.
Q2: Is previous commercial software experience mandatory? A2: No, previous corporate experience is not required. The program is designed for fresh master graduates, and all necessary training is provided.
Q3: Is this a remote or an office based engineering position? A3: This is a full time position that is permanently assigned to a fully remote work schedule from any location in the United Kingdom.
Q4: What is the starting salary during the initial probationary period? A4: Successful candidates receive a starting salary of 27000 Pounds per year during the first 6 months of probation.
Q5: How does the starting salary progress after the probation period? A5: The salary rises to 30000 Pounds per year, subject to the successful completion of the Genesys Certified Professional accreditation.
Q6: What specific CRM and cloud platforms will selected trainees work with? A6: Trainees will gain hands on experience with Genesys Cloud CX, Salesforce, ServiceNow, Oracle, Microsoft Dynamics, and Zendesk.
Q7: What programming and scripting languages are utilized in this role? A7: The development tasks rely heavily on Python, JavaScript, Node.js, and Kotlin for mobile and cloud applications.
Q8: Are there administrative fees required to participate in this program? A8: No, the entire registration, evaluation, testing, and certification process is completely free of charge.
Q9: What are the primary responsibilities of a Graduate Software Engineer in this practice? A9: Key responsibilities include implementing Genesys Cloud CX solutions, developing REST APIs, designing AI bot flows, and writing technical documentation.
Q10: Where can I officially submit my application and CV? A10: Eligible graduates must submit their customized CVs, cover letters, and transcripts online or through the designated email channel.
